Privacy Policy - Witheriff Group

Website Privacy Policy

1. Introduction

Witheriff Group is a leading real estate service located on the Tweed Coast, NSW, providing commercial and residential property sales. We are committed to protecting the information you provide to us through our website, services, or third-party interactions. We adhere to the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth).

This Policy describes how we collect, use, disclose, and protect your personal information. It should be read in conjunction with any terms and conditions related to your use of our website. By using our website or providing us with your personal information, you consent to our collection, use, and disclosure practices as described in this Policy.

In this Policy: 

**Act** refers to the Privacy Act 1988 (Cth), as amended.
**Personal information** has the meaning defined in the Act, generally referring to any information or opinion that can identify you.
**Us, we, and our** refer to Witheriff Group and our related entities.

2. Types of Personal Information Collected

We collect personal information only when necessary for our operations. The types of personal information we may collect include, but are not limited to: 

Your name and contact details (e.g., email, phone number, address).
Information for transactions (e.g., identification details, previous addresses, employment and financial information).
Household details (e.g., number of residents and their ages).
Records of your communications and interactions with us.
Details of your preferences, interests, and behavior relevant to our services.
Website usage data (e.g., traffic volume, IP address).
Publicly available information about you.
Any other personal information necessary for our dealings with you.

We may also collect anonymous data or aggregated information that does not personally identify you.

3. How Personal Information is Collected

We typically collect personal information directly from you, but may also collect it indirectly through third parties. We gather information when you:

Contact us (online, by phone, or via social media).
Express interest in our services or fill out forms on our website.
Attend open homes, property inspections, or other events.
Visit our website or mobile app.
Participate in promotions, competitions, or surveys.
Post reviews or comments on our platforms.

We may also obtain information from third parties such as other agencies, credit agencies, your employer, or representatives.

4. Use of Your Information

We use your personal information to provide our services, manage our business, enhance customer experience, and for other purposes permitted by law. This may include:

Delivering requested services or information.
Responding to inquiries or complaints.
Identifying properties or services that may interest you.
Operating and improving our website and services.
Maintaining necessary records.
Complying with legal obligations.

If we cannot obtain your personal information, we may be unable to provide the requested services.

5. Disclosure of Your Information

Your personal information will only be disclosed as outlined in this Policy, with your consent, or as required by law. We may share your information with associated parties to facilitate our business operations, including:

IT and technical support services.
Marketing and advertising providers.
Professional services (e.g., accountants, legal advisors).
Our related entities within Australia.
Regulatory bodies or law enforcement, if required.

6. Disclosure Overseas

Some of our service providers may be located outside of Australia. We may disclose your personal information to these entities and will take reasonable steps to ensure they adequately protect your information in accordance with the Act.

7. Direct Marketing

Witheriff Group and selected partners may send you marketing communications about our services and properties. This may include emails, SMS, or other communications, in line with the Act.

You can opt-out of receiving marketing materials by contacting us at office@witheriffgroup.com.au or using the unsubscribe options in our communications.

8. Security

We store your personal information securely, both electronically and in hard copy. We implement reasonable measures to protect your information from unauthorized access, including:

Security standards and policies.
Restricted access to personal data.
Password-protected databases.
Employee obligations to protect personal information.

While we take steps to secure your information, we cannot guarantee complete security during transmission over the internet.

9. Cookies

Our website may use “cookies” to track your activity and improve user experience. Cookies identify your device and allow us to measure traffic and usage patterns. You can disable cookies through your browser settings.

10. Third-Party Sites

Our website may link to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before use.

11. Accessing Your Information

You have the right to access and update your personal information. If you believe your information is inaccurate or outdated, please contact us in writing. We may need to verify your identity before processing your request.

12. Making a Complaint

If you have a complaint regarding this Policy or our use of your personal information, please contact us. We will investigate and respond promptly. If you remain unsatisfied, you can escalate the issue to the Office of the Australian Information Commissioner (OAIC).

13. Status of this Policy

We regularly review and may update this Policy. Any changes will be posted on our website.

14. Contact and Further Information

For more information about this Policy or our privacy practices, or to access or correct your personal information, please contact us:

Attention: Legal and Compliance
Email: office@witheriffgroup.com.au
Post: 2/62 Cylinders Drive
Kingscliff NSW 2487
Telephone: 02 6674 0585

This Policy was last updated on 25 September 2024